New Patients

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Getting Started

How new patients begin

Starting care should feel simple and supportive. Here is how new patients begin with Straun Health & Wellness. Our team guides you through every step.

Step 1: Request care

Complete a brief, secure appointment-request form.

Complete secure form

Step 2: Screening and provider matching

Our intake team reviews your clinical needs, age, state or territory, insurance, provider availability, requested service, and whether outpatient care appears appropriate.

Step 3: Complete intake documents

If the request appears appropriate, you receive the necessary clinical questionnaire, consent forms, practice policies, insurance requests, and other secure documents.

Step 4: Attend the initial consultation

Your provider completes an evaluation and discusses diagnostic impressions, treatment recommendations, and possible next steps.

Step 5: Develop the treatment plan

When Straun Health & Wellness is an appropriate fit, ongoing care may be scheduled. When another provider or level of care would be more appropriate, referral recommendations may be offered.

The initial appointment is an evaluation. It does not guarantee ongoing treatment, therapy placement, or the prescription of a particular medication.

Insurance

Straun Health & Wellness participates with several major commercial and public insurance plans. Network participation varies by clinician, service, and patient location. Insurance coverage and benefits must be verified before the appointment. Self-pay services are also available.

Aetna
Anthem / Blue Cross Blue Shield / Carelon
Cigna / Evernorth
UnitedHealthcare / Optum
Magellan
HUSKY Health / Connecticut Behavioral Health Partnership

Acceptance of an insurance company does not guarantee that every clinician is in network with every plan or product. Patients are responsible for confirming coverage and understanding deductibles, copayments, and coinsurance.

Service area

We serve patients located in Connecticut, Massachusetts, and the U.S. Virgin Islands. Telehealth services are available only when the patient is physically located in a state or territory where the treating clinician is licensed or otherwise authorized to practice. Provider availability, services, and insurance participation vary by location.

Experiencing a mental health emergency? Straun Health & Wellness is not an emergency service. Please call 911 or go to the nearest emergency department. You can also call or text 988 for the Suicide & Crisis Lifeline.

Ready to begin your journey to wellness?

Your privacy matters. All calls and messages are confidential.

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