Terms of Service

1. No Medical Advice

THE SERVICE IS PROVIDED FOR INFORMATIONAL, ADMINISTRATIVE, AND COMMUNICATION PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL, PSYCHIATRIC, OR MENTAL HEALTH ADVICE.

Content made available through the Service is not intended to diagnose, treat, cure, or prevent any medical or psychiatric condition and should not be relied upon as a substitute for professional clinical evaluation or treatment.

Use of the Service, including completion of forms, portal messaging, appointment requests, or electronic communications, does not establish a provider-patient relationship unless and until you are formally accepted as a patient by Straun Health and Wellness.

IF YOU ARE EXPERIENCING A MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.

2. Eligibility

You must be at least 18 years old to use the Service independently, or have the consent of a parent or legal guardian where legally permitted.

By using the Service, you represent that:

• You are legally authorized to use the Service;
• All information you provide is accurate and current;
• Your use complies with applicable law.

3. Accounts and Patient Portal Access

Certain features of the Service may require account registration, including patient portal access. You agree to:

• Maintain accurate registration information;
• Keep login credentials confidential;
• Notify us immediately of unauthorized account access;
• Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate access for misuse, suspected fraud, or security concerns.

Message Frequency: We send approximately 1 message per week. Message frequency may vary.

Dispute Resolution: For issues or disputes regarding SMS communications, contact us at team@straunhealth.com or 860-756-0455. We will respond within 3 business days.

Withdrawal of Consent: You may withdraw consent to receive SMS messages at any time by replying STOP or emailing team@straunhealth.com.

4. Electronic Communications and Consent to Contact

By providing your email address and/or phone number, you consent to receive communications from Straun Health and Wellness, including but not limited to:

• Appointment reminders
• Scheduling notifications
• Administrative communications
• Billing notices
• Portal notifications
• SMS/text communications related to care or operations

Standard message and data rates may apply based on your carrier.

You may opt out of non-essential communications where permitted by replying STOP to SMS messages or contacting us directly.

5. Third-Party Technology Providers

Straun Health and Wellness may use third-party technology vendors and service providers, including but not limited to patient engagement, messaging, telehealth, app, portal, analytics, hosting, and communication platforms, to facilitate the Service.

By using the Service, you acknowledge and agree that such third-party vendors may process information on our behalf in accordance with applicable privacy and security laws and our Privacy Policy.

6. Prohibited Use

You agree not to:

• Use the Service for unlawful purposes;
• Attempt unauthorized access to any accounts, systems, or data;
• Interfere with security or operation of the Service;
• Upload malicious code, malware, or harmful content;
• Misrepresent identity or submit false information;
• Use automated tools, bots, or scraping technology without authorization.

7. Intellectual Property

All content and materials available through the Service, including logos, branding, text, graphics, images, software, workflows, and design elements, are owned by Straun Health and Wellness or its licensors and are protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

8. Third-Party Links and Services

The Service may contain links to third-party websites or applications. We are not responsible for the content, privacy practices, or operation of third-party services.

Use of third-party services is at your own risk.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES REGARDING:

• Continuous availability of the Service
• Security of transmissions over the internet
• Accuracy or completeness of website content
• Error-free or uninterrupted operation

10. Limitation of Liability

To the fullest extent permitted by law, Straun Health and Wellness shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to use of the Service.

11. Modifications to Service or Terms

We reserve the right to:

• Modify or discontinue any aspect of the Service at any time;
• Update these Terms periodically.

Continued use after changes are posted constitutes acceptance of revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Connecticut, unless otherwise required by law.

13. Contact Information